Return & Refund Policy

At CodeUrWay, we value our customers and strive for complete satisfaction. This Return & Refund Policy explains eligibility, processing, and timelines for requests.

1. Eligibility for Returns & Refunds

• Return or refund requests must be submitted within 7–10 working days from the date of delivery or completion.
• Refunds are considered for defective, damaged, or incorrect products/services.
• Custom software, approved project deliveries, or partially delivered services may not be eligible for refunds.

2. How to Request a Refund

• Contact our support team via email: [email protected]
• Include your transaction/order ID and reason for return or refund
• Provide any supporting evidence (photos, screenshots, or related documentation)

3. Refund Processing

Once your request is received, our team will review it and notify you of approval or rejection within 5 business days. Approved refunds will be processed to the original payment method within 7–10 working days.

4. Refund Method

Refunds will be issued through the same payment method used for the purchase. Please note that bank processing times may vary depending on your financial institution.

5. Non-Refundable Items

• Products/services delivered and accepted without defects
• Damages caused by misuse or unauthorized modifications
• Items not covered under the service agreement

6. Contact Us

For questions or concerns regarding this policy, please contact us at:
Email: [email protected]
Website: CodeUrWay